I do not seem to be getting any emails from you for passwords and inviting others to join the site I am setting up

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I do not seem to be getting any emails from you for passwords and inviting others to join the site I am setting up

Post by Admin on Sat Apr 25, 2009 12:04 pm

Query: I do not seem to be getting any emails from you for passwords and inviting others to join the site I am setting up. What's going on?

Response:
It sounds like there may be some confusion here with how XPunch adds participants to your XPunch account. Just in case, let me summarize how this occurs:

1. You invite potential participants by selecting "Configuration" --> "Participants" --> "Add a participant".

2. An email is sent to the participant, not to you, providing further instructions on how to create their own XPunch account with a hyperlink that will link their account to yours. In reality, what happens is that as soon as someone creates an XPunch account using the same email address as the one you sent in your invitation, they will be asked if they wish to link their account to yours.

If the participant does not receive your email invitation within minutes of your having sent the request, we suggest that the participant check their Junk and Deleted (or other similar) folders to ensure that the email was not filtered as spam. We have also encountered situations where participant's email addresses were full or were "bouncing back" mail. Naturally, they won't receive the email under these circumstances.

Customer Service,
www.xpunch.com
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Invitees email being changed

Post by Admin on Sun May 03, 2009 7:45 pm

Given that a few of our customers have made enquiries about how the invite process works, we will be modifying the text in the email received by the invitee to read as follows:

Subject: XXXXXXXXXXX is inviting you to join it on XPunch‏

1. If you accept, create your own XPunch account if you donít already have one at http://xpunch.com
2. Then, click on the following link to connect with XXXXXXXXXXXXXX:

http://xpunch.com/Members/Connect.aspx?OrganizationID=a123b456-7c89-012d-e345f-g67hi8901234

Thank you for using XPunch!

----------------------------

Thank you to those people that made enquiries as this helps us to make the product better!
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