May 2014 - Service Outage

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Re: May 2014 - Service Outage

Post by Admin on Thu May 22, 2014 1:34 pm

Debriefing:  unfortunately we experienced an outage on Tuesday the 19th of May, 2014 that went into Wednesday that was completely out of our hands and was related to our hosting provider.  As you know, XPunch is currently in a "beta" state (and of course it's free).  This means that we do not have the most "robust" hosting plan about.

XPunch is becoming quite popular and is straining the hosting plan that we are on.  As such, we'll be upgrading to a different server a few months down the road.  When this happens, we will be moving out of beta and the XPunch service will see significant improvements added related to business rules.

This coming Saturday the 24th of May, 2014, our team will be making a few interim, short-term adjustments.  Until that time, the XPunch service could once again potentially become unstable.  As with any electronic product or service, we recommend that our customers keep backups of their work.  In the coming days, you may wish to be especially vigilant.

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May 2014 - Service Outage

Post by Admin on Wed May 21, 2014 8:14 am

We are aware that http://xpunch.com has unexpectedly become available.

The issue appears to be related to our hosting service provider and, as such, we have communicated with them to rectify this issue. This limits our ability to manage this issue directly and respond to questions relating to the anticipated duration of this outage. That being said, I am suspecting an extended outage and would invite users to check the site from time to time to learn when service has been restored.

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